What does it mean to be ready for a delivery? Let me put on my Delivery Driver’s hat and go over some areas where a little forethought can make everybody’s day run smoother.

A good place to begin is knowing who is managing the information flow. How does your crew find out what product is coming to the jobsite, and when it will be there? Someone should decide in advance where the product will be placed for efficient use and general safety, also in what order to bring in materials. You don’t want 20,000 lbs of paver pallets placed in the side yard if a load of aggregate still needs to be dumped in the backyard.

Knowing your jobsite includes knowing the way in from major roads. Look up and around, think about a semitruck driving on that road, unloading, and importantly, getting back out. Confirm the delivery location, especially if it’s new construction that may not be well addressed. Let your Christensen’s Salesperson know about any location concerns ahead of time.

On delivery day our drivers call the contractor before they leave the yard. It’s a quick conversation confirming that a crew will be on-site and ready to receive the delivery.

For plant material there should be enough help to toss cans and stand up trees for your machine to pick them up from the trailer deck. Stage them so they are not in the way and may be watered. Tree balls can be lifted by forks or nursery jaws, or even carefully rolled into a bucket. Potted plants can be slid into a skidsteer bucket or handed-off into the bed of a truck or onto the ground.

Hardscape materials frequently weigh up to 4000 lbs and the deck of a semi-truck may be chin-high. Many skidsteers cannot handle that kind of weight, especially at that height. Consider having a Christensen’s driver unload your product with our Moffett. Our operators are bright and well trained, they can unload and place your product safely and efficiently. Consider having pallets placed near where they will be installed so there are short carrying distances. Keep products that will be blended for color of size patterns near each other. Try to know the ground conditions of your staging area. Stacking pallets on unstable ground can be dangerous. A Moffett is a very large, wide machine. Make sure there is a clear pathway to your staging area.

When there are ancillary products on the delivery consider what must be protected from the weather. For example, polymeric sand must stay dry and glue shouldn’t freeze. Caulk guns and other small tools may “disappear” overnight.

There is, of course, a business component of a materials transaction. Plan payment method ahead of time with your salesperson. Any member of our sales team can accept payment on your order at the Plant & Hardscape Centers or over the phone. Cash, check, credit card, or on your house account. Though our drivers can accept a check, settling ahead of time streamlines the process on delivery day. Whatever the plan for payment is, be sure it is indeed a plan and discuss it with your salesperson.

Did you find some great new people to add to your team? Those first hours with a new employee can set the tone for your entire working relationship, so read on for some tips on making the most of them. Time invested at this beginning point might not seem like a big deal to you, but can mean the world to a tentative new employee.

Many company owners and upper management have been at their company for many years or even started their own company. It can be easy over the years to forget the “new job jitters.” Here are few thoughts from a new employee to help supervisors make the transition go smoothly. 

I think the most critical piece of advice would be, “Don’t overwhelm new employees with meeting everyone all at once.” It can be difficult to process names and positions all in the first day, when everything from the location of the facilities and parking to the technology might be new. If you’re a small company with a handful of employees, meeting everyone might be possible, but anything over 7-10 people could be too much to remember, especially if all of those people are wearing masks.

Additionally, instead of having meetings with other employees, have them shadow your existing staff. This will help create their own bonds, allow them to learn your company from many perspectives and understand the nuances and company culture.

Make the paperwork seem less important than the new employee. The easiest place for a company to start with a new employee is to overwhelm (and bore) them with the paperwork. While the forms and handbooks are important, taking some time getting to know the employee and getting them acquainted with the position will make them feel like you see them as a person, not as a number.

Give them an idea about the rules you’re strict with and the ones you’re flexible on. Communicating the nuances of a company culture can be difficult to do in a handbook. Giving verbal examples, such as, “lunch is at noon and it is important for you to go on time” or “lunch is usually around noon, but if you’re caught up in a project, you can be flexible with your time” helps a new hire to understand your expectations of their behavior. Most new hires are eager to fit in and providing as much communication with them will help them quickly assimilate to your company.

Remember that in our cyclical industry, a new employee might feel new for a whole year. Continue to be patient with their inquiries and think of them as new until they have seen how the seasonality affects their job.

Spending some extra time with a new employee can help improve your turnover rate, which helps with your bottom line. A recent survey from BambooHR showed that as many as 31% of new employees leave in the first six months, citing the top reasons being poor onboarding experiences, a lack of clarity surrounding job duties and expectations, or a less than stellar boss.* Since interviewing, hiring and onboarding new employees can be costly and time consuming, improving on a new employee’s starting experience is an investment in your company and its future.

* https://blog.bonus.ly/10-surprising-employee-retention-statistics-you-need-to-know

It’s time to welcome you back to Christensen’s! We are happy to be back to normal operations, while still observing the safety protocols we introduced last season. Don't worry, the masks won't prevent you from recognizing your favorite salespeople and we can't wait to greet you in return. We have some new employees as well, and we look forward to even better turnaround times when you visit our Plant and Hardscape Centers.

We do have some improvements to share with you, number one being the redesign of our store, with a fresh layout and new products. You really need to stop by and see what we've done!

Several of our flatbed trailers got new decks put on them to better serve your delivery needs. Our fleet of equipment has been serviced and is ready to roll for you! But there is one thing that we could not prep for...

Trucking in the country right now is going crazy, and so are the freight rates. Beyond the trucking regulations in place on drivers for hours of service, the lack of available labor is also affecting the trucking industry. There are currently trucks sitting without drivers for them. Lots of empty trucks. The next issue that came up this late winter/early spring was the situation in Texas. When the winter snowstorm hit Texas, FEMA stepped in and sent aid to Texas. Unfortunately, there is now a backlog of material those trucks would have hauled in other industries coupled with trucks that are still stuck in Texas either due to weather or inability to get unloaded. At least our product was not grounded in the Suez canal.

Due to these issues, freight rates have spiked by up to 30% over what they were at the end of 2020. Or another way to put this into perspective, freight is up almost 50% over spring of 2020. Rest assured, Christensen’s has your back. We have worked tirelessly to make sure to keep our prices competitive, and that we will have supply in our yard to make sure that you have a successful year.

From the trees to the brick to the sod, Christensen’s Plant and Hardscape Center has what you need to complete your landscape projects. So here is to another successful year!!

Oh, did I forget to mention? It is our 90^th Anniversary year!!!! We are looking forward to taking care of you for another 90 years.