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Avoiding replacements next season

Tree wrap

You’ll never really know your profits for this year until you finish your replacements next year! Winter protection can help reduce these.  Although we don’t mind selling you replacement plants, we do want your business to be as successful as possible

Three common practices we have covered in previous articles are applying Wilt Pruf on your broadleaf evergreens, putting up burlap screens as barriers to salt and wind, and using bark protectors to prevent deer and rabbit damage. There are two other recommendations I can give you.

frost crack

Preventing frost cracks. Previous minor wounds, scuffs or scrapes on a tree trunk even when healed react differently to expansion and contraction from freezing and thawing repeatedly during the winter. The wood can split right open, sometimes with a sound like a rifle shot. This commonly happens on the sunny south or west side of the tree. One way to prevent this is to apply tree wrap each fall. This is a 4” wide waterproof, crinkled paper that you wrap around the trunks of young, thin-barked trees to protect from both sunscald and moisture loss. The death of the sap-carrying tissue from cracks or cankers can cause a surprising amount of damage higher up the tree. The tree wrap should be removed in the spring.

Provide adequate moisture. You may say “The plant has lost its leaves, why do I still need to water?” You may not realize that the optimum time for roots to grow is the fall season, right up until the ground freezes, which in some years is not until January. We often get rain this time of year but newly planted trees often need supplemental watering while they are replacing roots lost from being moved. 

Even during winter months plant roots continue to replace moisture lost to drying winds and sun. Evergreens, both needled and broadleaved are particularly vulnerable. Plants that take up enough water will have the best chance to survive our winters and be ready for the spring push. 

So water well, and mulch those beds to prevent desiccation during those below freezing weeks and hopefully your landscape jobs will look as good in the spring as they did when you installed them.

Does Frost Really Crack Trees? by Michael Snyder​​​

Dan Alessandrini

Non-Fall Hazard shade trees

Acer Autumn Blaze

It’s almost that time of year for digging trees. There are some risks when it comes to fall digging season and you might be wondering what those risks are and what is safe to dig.

When handled correctly, many trees can be safely moved in the fall; however we have a list of trees that are considered poor candidates.

Christensen's Plant Center Fall Digging Hazard Trees​​​

For instance, if a freshly-dug tree is slow at regenerating roots or lacks new established roots, that tree could be considered high risk. Thin-barked twiggy trees like birch and willow are also at high risk due to having trouble retaining moisture during the winter months. Fall planted trees of any species still require water going into the winter and many losses can be blamed on the tree drying out.

Acer Autumn Blaze

Even though Red maple is on the Fall Hazard list, the Freeman Maple hybrids (Acer x freemanii ) like Autumn Blaze® (‘Jeffersred’) are not considered a poor risk. Being a cross between silver and red maple, they are tough, fast growing, adaptable trees. They are drought tolerant when established and hardy to Zone 3, making them good candidates for fall digging. Norway (Acer platanoides) and Sugar (Acer saccharum) maple also tend to move well in the fall.

Ginkgo biloba

Some others to consider are Ginkgo and ‘Ivory Silk’ Tree Lilac (Syringa reticulata) - even though that last is not technically a shade tree we do see demand for them in landscapes where space is at a premium.

Any of our knowledgeable staff would be happy to help answer questions or give you the most suitable substitutions regarding fall hazard trees.

Visit these links for more information about Fall Hazard trees:

Fall Hazard tree lists explained (Sticks & Stones, Jeff Good)

Transplanting and a Deeper Look at “Fall Hazards” (NYC Parks Director of Street Tree Planting Matthew Stephens and Taking Root Editor Michelle Sutton)

Fall Fiesta Sugar Maple
Luke Joerin

Plan your winter… now?

I don't want to bum you out, but winter is just around the corner.

I know, I know. It is the end of August. You have eight more weeks of landscape work left. And I am REALLY happy about that. In fact I wish you had twelve! But the reality is that by mid-November you are wrapping up your jobs and are planning your winter.

But I have a crazy suggestion. Start planning your winter now.

I was talking to my friend Chris Koontz from Carleton Equipment a few weeks ago, and he shared how busy Bobcat was. They are so busy they are taking many weeks to deliver new machines to customers. When I asked why, I was sort of shocked at the answer. Currently, build dates for new machines have been filled by dealers across the country for between four and six weeks. Not shocking. The shocking part was that it is taking ANOTHER three weeks to get the machine shipped from the factory to the dealer due to a lack of trucking. A new machine can take up to nine weeks to be delivered to you! He went on to say that other manufacturers are having the same issue. I believe him - it took two months to receive the new Kubota tractor we just bought.

So if you finish reading this article and call Carleton Equipment (for example) and order your machine today, you might not receive it until Halloween. If you wait until the end of the month, you will get your machine in time for deer season. If you wait until after Labor Day, you will have it in early December. See the trend? If you wait until Halloween to plan your winter, you will get your winter equipment after the New Year.

Snow Wolf snow blade

So don’t wait to plan your winter. Ordering equipment NOW is the smart play. Take advantage of financing. Avoid the end of the year rush. Be ahead of everyone else.

P.S. Carleton Equipment got snowplows in the first week of August. What are you waiting for?

Eric Joy

Boxwood Blight

Boxwood Blight leaf symptoms

You may have heard of a new fungus that has been damaging and killing boxwood in the US. It was first identified in Connecticut in 2011. Called Boxwood Blight, it has now been seen as near as Ohio. It has been predicted that it will continue to spread. Spores can be transferred by physical contact, splashing water, or wind.

Christensen’s Plant Center is taking the necessary steps to make sure that we have clean boxwood in stock for you at all times. This means following the best practices that have come from growers and distributors across the country.

Boxwood

Boxwood Blight is easily transferred by physical contact. Even brushing up against an infected plant means that you can transfer the fungus onto other plants later that day. To that end we must ask that you observe the following when visiting Christensen’s Plant Center.

  • Please do not bring Boxwood plants or parts of a Boxwood into CPC. We will continue to do our best to identify any plant material via a photograph, but we can not have possibly infectious plants brought into our clean nursery.
  • We will no longer accept any returns of Boxwood for any reason. Again, we cannot accept materials back once they have left our clean environment.

These practices are for your success as well as our own. Maintaining a clean facility ensures that we will be able to provide you with material that is free of Boxwood Blight for all of your projects now and in the future. Thank you for your help!

Boxwood Blight ID

Click image for larger size

In the links below are PDFs with more information about this disease.

MSU Extension - Boxwood Blight Disease in North America (2.33 MB)

CAES - Boxwood Blight - A new disease for Connecticut and the U.S. (1.05 MB)

Our free brick samples can head off problems

Brick samples

I love going to Costco on Saturday mornings. Down almost every aisle you’ll find somebody doling out samples, whether it be a tasty snack, a new beverage or an amazing cleaning product. I’ve even had someone showing me how soft their pillows are. I’ve learned to go only after I’ve eaten a large breakfast, and to leave my credit cards at home. If not, I’m often left wondering how I can fit $500 worth of food in my vehicle, in my fridge and in my belly!

Unilock bricks

Sampling is a great selling technique, but an even better tool. Customers will look at a catalog and find the perfect color, only to later find that it may look different in person. Like every other catalog, brick catalogs are carefully photographed and edited. The product you receive may be a slightly different shade, or have a blend of colors you may not have noticed. A few sample pieces that you can take to the site is a great way to see how it will work in your project.

Unilock products

At Christensen’s Hardscape Center, we will gladly sample out most of the products we stock. The exceptions are large items such as steps that require more than a single person to manage. However we can likely match the color with a similar product in a more manageable size. We can also get samples of products that we don’t have in the yard such as those from Fendt, Oaks, or Belgard. We work closely with our vendors, and they are happy to bring us samples upon request. It may take a few days depending on what you are looking for.

Rosetta pavers

As a wholesaler, we do not sell to or give out samples to the general public. Your customers may come in for samples, but we ask that you please call us in advance so we know who they are and that they are legitimately working with you. Samples are free and do not need to be returned. We do request everyone who is looking for samples to please visit us in the showroom first so we can assist you in picking up what you need. Our yard is large and busy, and I don’t want anyone getting a sample of an accident.

Bryan Pajak

Limited time – free local delivery

our Moffett

Take advantage of our industry-leading delivery service! We can deliver your plants, brick, or bulk items right to your jobsite - no need to rent a specialized vehicle - just let us handle it.

For two weeks this July we are offering FREE local delivery. From July 23rd to August 3rd, we will deduct up to $210 from your delivery charge. Our local area is highlighted in yellow on this map, but please check with your salesperson for details. (Click to zoom view)

Local delivery area

We have full-size semis and a smaller dump truck and each has easy-to-reach minimums to qualify for a delivery. There may be site access restrictions as well, so plan on discussing your needs with your salesperson so we can service you appropriately.

Semi Truck

Dump Truck

Plants

Pavers

$2000 minimum order

3 bundle
mix / match
 minimum


$35 Moffett fee if the tires touch the ground

$210 minimum;
$70 / hour

$140 minimum;
$70 / hour

Plants

Bulk

$1000 min to
 $2000 max order

Heavy stuff;
5 cu yd min to
10 cu yd max


Light stuff;
10 cu yd min to
20 cu yd max

$140 minimum;
$70 / hour

$35 flat charge inside the box

Present this coupon to receive your discount - delivery slots are limited, so book now! Your order must deliver between 7/23 and 8/3, 2018.

COUPON • FREE DELIVERY • JULY 2018

  • Up to $210 off your delivery charge
  • Order must deliver between 7/23 & 8/3
  • You must present this coupon
  • check
    This coupon has no cash value
  • check
    Limit one per company

Here’s the fine print: You, the contractor, are responsible for unloading the truck or trailer. Our driver is there to help, but you must have people and the proper equipment on site to unload the material.

The ELD Mandate and you

semi_1

The ELD Mandate is a law requiring all over the road semi drivers to have Electronic Logging Devices (ELD) in their trucks. The device keeps track of the driver's road time and regulates how many continuous hours of driving they can perform and when they must take breaks from the road. This is nothing new for the drivers, except that the logs are now electronic - and they can't be fudged. The law went into effect in 2015 but the actual deadline for compliance was December 2017, so this shipping season is the first that we are noticing the effects of it since now every driver has to play by the same rules.

semi_3

How does this affect you?  Well, it may mean that if you are getting a direct-shipped load of plants delivered it will arrive when the driver's hours allow him to be there. In the past we always liked to have delivery as early as possible in the morning when all of your crews were there to unload, however it now could be any time during the day. It just depends on how the driver's logs work out. To help avoid any problems that this might cause, we still will require the driver to call you 24 hours in advance and also to keep you informed if anything changes.

semi_2

Another issue is the question of how soon will plants arrive at the nursery? Loads that would load on one day and deliver the next can now take two days to get here depending on the available hours of the driver. So please be patient with us. We will call you when the plants actually land so you don’t have people waiting around for material that won’t show till the next day. Remember that the ELD Mandate affects every hauler on the road today and we all will have to adjust to this new reality.

Chris Nielson

Don’t be “that” guy!

ingrown tags

On my commute to work I pass a recently landscaped site that has a lot of plants still sporting their plastic tags.

I say "recent" but I really mean SEVERAL MONTHS. Seeing those tags flapping in the wind really detracted from a very nice landscape job!

oak with tags

Nursery growers and re-wholesalers put tags on plants for identification, not for decoration. I can see leaving the tag on for a few days on a residential job so the homeowner knows what was planted. But you probably gave them a landscape plan with everything identified on it, making those bright plastic tags unnecessary. On some commercial jobs I’ve seen tags left on for years, until they weathered off. It's not a good look.

tags left on

Not only does the tag look bad, it is unhealthy for the plant. Plastic tags can girdle branches on trees, and large portions of smaller shrubs. I have personally removed tags that have become embedded in the bark as the plant grew. It does take a few extra minutes, but having your crew take those tags off will make your install look as professional as it should. Have them do this as the parting site-cleanup as they remove scraps of burlap, lengths of tagging ribbon, and snarls of tying twine. You want your client - and all his friends and neighbors - to admire your work without distraction.

tags left on
David Krajniak

Resort-worthy customer service

Honeymoon

In early February, my wife and I traveled to Mexico on our honeymoon, to a resort just about an hour south of Cancun. Ladies and gentlemen, I have to tell you that it is an absolutely beautiful region to vacation in. If you have never stayed in an all-inclusive resort, I highly recommend doing it at least once during your lifetime. Want breakfast, lunch, or dinner? You’re covered.  Want a drink or 12? Oh yeah, covered again! Whatever it is you need, the staff is there to accommodate you to the best of their ability, which will more than likely exceed one’s expectations. And all with a smile on their face and a hand on their heart.

Which leads me to the point: How good are we at Customer Service?

That trip opened my eyes in regards to servicing customers. Personally, I feel like I’m pretty good at it, as is all of our staff, but this resort operates at an entirely different level.

lounge staff

From top management to the everyday workers that you don't normally have direct contact with, every employee was ready to help. And if they couldn’t, they would escort you to someone that could. I would not describe my wife and I as being high-maintenance, but I can imagine the oddball requests that the resort probably gets. And just think, this was only one resort in a highly traveled region of Mexico. Rumor has it that nearly all operate in this manner.

That being said, how can customer service be improved?

Here are just a few examples: What if I could be a bit more personable? What if I said “Hello” to every customer that I pass at the nursery, whether I'm neck-deep in a project, helping out a contractor with their order, or just passing through the shop on my way to lunch? What if I could provide a perfect solution to customer requests, not something that just "works out fine"?

Jim at the counter does this often, but what if I handed out bottles of water to contractors getting their trucks loaded when it’s super hot out?

restaurant staff

To me, it’s the accumulation of the little things that can turn someone’s day around and make them feel welcomed and looking forward to patronizing your business. I’m sure that we all started out that way at the beginning of our careers, but maybe we’ve strayed away from our roots and the principles that got us to where we are today.

this is the life

Thank you to our friends south of the border for helping me remember that we can all be better at what we are doing, whether it’s been three days or three decades.

David Reutter

Finding and retaining good employees

we're hiring

We all know that finding and keeping good employees can be challenging. Jobs are easy to find right now and anyone that wants to work most likely already is working. I wish that I had a magic solution for you; but I don’t.

Recruiters, trade magazines, internet services, craigslist and word of mouth seem to be the standard methods of reaching out to find new employees. The people I have spoken with, that have the most success staffing their business, are using all of these methods; consistently and constantly.

“But isn’t it expensive hiring through a head hunter?” I’ve asked them. The answer is; what is the best use of your time? And how much is that worth?  Good recruiters provide services to the process that streamline it for you: searching, qualifying, background checks, and others that all add value. I don’t believe this is always the best way to go, but for a certain level of employee that needs a specific skill set, it can be a great option.

Running "help wanted" ads in magazines, on internet job sites, and craigslist can generate activity, but not always produce results. Candidates call and schedule interviews but never show up. You wish the candidates that do show up hadn’t. The candidate that you do hire is not what you expected at all, and not in a good way. This is where patience comes in; you will need to sift through many candidates, but eventually the right person will come along.

Much easier than all of that is retaining your good employees.

Yes, I said easier. I have heard the stories of key people leaving suddenly, even whole crews leaving at one time. I know that other companies are offering more for your people to come work for them. It’s almost the end of the season and layoffs are coming; how do you know your people will come back in the spring? 

I have found that retaining good people comes down to a few important factors; treat them fairly and honestly, allow them to earn a living wage, and offer opportunity for advancement. Not one of these is any more important than the other.

Honesty and fairness allows a person to feel good about who they work for and where they work. No one wants to feel poorly about the way they or others are treated, or the way that their employer conducts business. People in these types of situations usually dread going to work each day and eventually will seek out change.

The ability to earn a living wage is not all about money. Employees need to be able to meet the basic needs of themselves and their families. Expecting them to stay at a job that doesn’t support them is foolish. I have been surprised to hear from a contractor “My crew left me for less than $1/hour; I would have paid them that!” Well... why weren’t you? If your people are worth more to you than you are paying them, you should increase their pay or risk losing them, because they will be worth more to someone else that is willing to pay them.

Game day is a lot of fun around here!

The opportunity for advancement does not necessarily mean a promotion. In any growing business, there is expansion and new opportunities within to learn and grow; even at a personal level. Staying at a job that offers nothing but doing the same thing with no opportunity to grow and achieve more is not very attractive to most people. Keeping your business growing and challenging your employees to keep up and grow with it will keep them engaged and excited to work.

It’s difficult to find good people and demanding to hold on to the people you have; the labor market is tight and it doesn’t look like it will get better any time soon. It’s a challenge we all face and is compounded by how busy we all are these days. So, if you know any good people looking for a job, please send them my way! No, really, we’re hiring; good pay, benefits, and great people!

Todd Haines