While I am a new face in Customer Service, I have been a team member of Christensen’s for almost 8 years now. I have worn many hats during my time here. I began my journey with Receiving and Deliveries and then onto Hardscape Yard Operations which then lead to Customer Service. While I was excited about the promotion and eager to start a new position, as with starting anything new, there’s always a learning curve. Along with the changes at work, I started a new hobby, competitive shooting, that taught me many things I could apply to my new position. Here are some of the lessons I’ve learned from simultaneously taking on these two new endeavors.

My biggest takeaway has been holding myself accountable in different situations. I’m only as successful as I make myself. While I am on a customer service ‘team’, taking care of customers is a very individualized activity. Like shooting, I personally need to ensure the success of my customers’ visit, just as I ensure the score I receive when in competition. My preparation and attention to detail need to be top-notch each time I go into the yard to pull material. I need to be sure that I have the correct paperwork, the right plants, the healthiest plants and the best substitutions during our current availability challenges.  As I go onto the course for shooting, I know that my preparation will make a difference in my score. Knowing the course, having reloads ready and planned, and being in the right gear all are important factors.

In both activities, speed and precision are key. It won’t make a difference to you, our customer, how fast I was able to load your order if I didn’t get it correct. So, while I strive to get you back to your job site as quickly as possible, I always need to be aware of my precision.

Other lessons I’ve picked up include simple things like removing small distractions and focusing on the task at hand. Communication, adaptability, active listening, and the ability to work out any problems that might arise are dominant attributes in forming customer relationships.

It can be easy to become frustrated and discouraged when starting new endeavors. The idea of “new” is scary for many people. Personal and professional accountability can help ease some of those worries. The implementation of these essential qualities greatly assisted to curb some of the difficulties and challenges I found may arise. With my first year in customer service behind me, I can confidently say most of the worries I had were unfounded. I couldn’t have asked for a better year with Christensen's. As I aim my sights at the year ahead, I know that it will be a good year with my strategies ready to go. 

Christensen’s has been around in one form or another for over 90 years. Focusing on the green industry, we’ve been growers, retailers, and now a complete wholesale landscape supplier. Last year you probably noticed our Plant Center was remodeled, this year is the Hardscape Center’s turn! The hardscape yard was added 11 years ago and is an ever-growing part of our company. During the off-season, we considered our floorplan, moved things around, and brought in some new displays. If you haven’t visited us yet, an entirely new layout will greet you as you walk in the door.

It drives me nuts when the grocery store rearranges, and I can’t find the things I need when shopping. However, we spent a lot of time deciding on the intuitive placement of products to help you shop as conveniently as possible. We feel that the new open layout flows naturally and will make your experience in our store more pleasant and efficient.

Our new lighting section includes counter space for fixture demo and a large area for putting together your order.

With the addition of BrickStik Polyurethane Adhesive, we have your vertically stacked endeavors covered. Joining SRW Solvent-Based Adhesive, SRW Rapid-Set Polyurethane Adhesive, and Structure Bond Construction Foam Adhesive, BrickStik is one more sticky solution for your installation tool kit… You can find them all together in our adhesive section.

Perhaps the most striking makeover is to our counter. It has moved to an entirely different area of the store, where our Hardscape staff will be ready to help you with your project. Behind the counter we are displaying our selection of Boar Hog and SRW concrete saw blades, as well as the wildly popular Grabo hand-held vacuum lifter.

Inside isn’t the only place we’ve updated. Outside you will find the fabrics and grids have moved from behind the bulk bins to in front of the Hardscape Center. Speaking of bulk bins… we are thrilled to announce the return of brown hardwood fines!

All the things that you’ve come to expect from the Hardscape Center are still here. And there are even more supplies to make your stop quick and easy. We love the changes… stop by and tell us what you think!

Whether you are going to sod or to seed your next lawn project there are advantages to both. Depending on the job, leveraging your options could give you a competitive advantage with your customers. Here are how the choices stack up.

The biggest advantage that sod has is the instant gratification of a green lawn and immediate erosion control by acting as a blanket to help hold soil in place. Sod has a faster turnaround time for when your customer can use their yard. After about two to three weeks the sod is rooted in and ready for normal lawn traffic. So, for those customers that decided to re-do the whole yard right before the graduation party/outdoor wedding/backyard baby shower, think sod.

The biggest advantage when you choose seed is the initial cost. Both the cost of product and installation start out lower. Having many different choices of blends of seed to make sure that you get the right lawn you are looking for. From Kentucky bluegrass to perennial ryegrass to red fescue, seed allows you to customize your mix to the area you’re planting. Seed can be a boon when you’re working with a discerning homeowner that’s willing to wait a little to get exactly what they want out of their lawn.

Whether you choose to seed or sod, here at Christensen’s we have options for both to make sure you get the right product for your job. When it comes to seed Christensen’s carries three choices for you, sunny mix, shady mix, and fast green mix. If you require a special mix for your job beyond those, we can special order it for you. For those spots that need a little extra care, you can pick up sunny/shady lawn patch.

We also offer several items to make sure that your seed is given the best possible start. Try PennMulch, a mixture that fertilizes, holds in moisture, and holds the seed in place, over top of your seed to speed up germination and fill in quickly. Straw blankets are MDOT approved and help manage erosion, protect seeds from birds and shade the ground to help retain moisture. Talk to a sales rep about EZ Straw, fertilizer, sprinkler towers, and hoses. We stock all of these items to make your lawn and turf endeavors successful.

If sod is your choice, Christensen’s stocks a few pallets of fresh-cut sod in our yard, brought in bi-weekly. However, if you let us know when you are going to be laying the sod we can get as much as you need for your job. Upon ordering, you can pick it up from our yard or, if it meets the quantity minimum, you can have it shipped directly to your job site or yard.

So, whether you are laying sod or spreading seed Christensen’s has you covered.

I love spring! The trees foliating and flowers blooming, the smell of fresh air in the house, planting the garden, and, of course, the boat rides. Last spring was nice, not hot too soon, no crazy two-foot snowstorms, but we did have a slight amount of extra rainfall. Slight being the understatement of the year, as we had over 2 months’ worth of rain in about a week! So, for a while last year I lived on 2 lakes, one my boat was on and the other in my back yard! Detroit and some neighboring cities were hit especially hard. A combination of old or faulty equipment, the inability of the infrastructure to process that amount of water, and I’m sure some design flaws and errors along the way.

Water is the most destructive force on the planet, and it doesn’t take much of it to do a whole lot of damage. Climate changes have been producing some of the most intense and destructive weather that we have ever seen, and there is no sign of this pattern changing. What once worked before may be inadequate for today’s needs. As many municipalities change their designs on the processing and reclamation of storm and runoff water, should you also change your designs on the landscaping end?

Unfortunately, we suffer every year from the effects of our freeze thaw cycle. The water underneath thaws and refreezes so many times that it creates voids by pushing everything around it away. When it thaws, those voids get refilled yet with more water and the process restarts. The problem is that the water has nowhere to go. You can’t stop the expansion, but you can give it a path to follow. One of the newer trends has been the use of clean fill aggregate as a base for driveways, patios, and even roads.

The biggest differences between the clean aggregates and the traditional is the removal of the finer particulates and a more consistently sized stone. The lack of the finer particulates does not take away from the strength and stability of the base, but it allows for water expansion without exerting outward pressure in a confined area. This also allows for excellent drainage, so no more puddles or ponds. Many municipalities have incorporated this type of base because of how effective it is in reducing icing and refreezing since the water drains as soon as it has thawed. And the best part is you do not have to use a permeable style paver to obtain the benefits of a permeable base. The cost to change from traditional to permeable is negligible, the installation is slightly different but easy to follow.

As great as this sounds, there are of course a few draw backs. Firstly, is finding the material. Permeable pavers and permeable materials are slowly becoming more popular, but you may find certain areas more challenging than others to find the supplies you need. You will have to retrain your crew for a new installation process which is not hard, but change can always be a challenge. Lastly, this base requires maintenance. If you think of the base as a sponge, when the top is covered and clogged it no longer absorbs as well. Depending on the area, the amount of traffic, and surrounding landscape, this may need some frequent attention or very minimal maintenance. So, keep in mind that a permeable based driveway might not be the best choice if you live off a dirt road. But if your sunny backyard patio is always underwater after a good rain, that might be helpful choice.

At Christensen’s Plant and Hardscape Centers, we stock a huge assortment of drainage components from companies like NDS. We also stock the clean aggregates for the Hardscapers out there, too. Stop in and see what we can help solve for you. I promise you; it will not put a drain on us!

Commercial Projects are my beat here at Christensen’s Plant Center. I spend each day advising and developing relationships with project managers, landscape architects and estimators on upcoming projects. The last two seasons have been extremely disruptive for commercial work. Many projects were delayed, abandoned, or just in limbo. Work dried up to a trickle, but, as the economy opened up, so did the project pipeline.

You can get your company into the pipeline in two different ways. Many commercial projects come through the bid letting sites, such as Dodge, BidNet (MITN), and MDOT. These are great sites to start your journey. Some are free, others charge, but each can be a beneficial resource when you’re looking.

Many projects are awarded based on relationships and connections. Project and construction managers are extremely loyal and protective of their teams. Commercial jobs can be demanding. Weather, change orders, and delays are all routine. Your team’s ability to respond and perform will earn you that loyalty. When you build these relationships, you will never lack for opportunities. I know project teams that have worked together for years.

What type of projects work for your company? Many times, project failure is just a mismatch of landscape contractor and the type of work involved. Large projects lasting many years have longer payment cycles that may not work for you and your suppliers. New construction, weather delays, inspections and approvals are all considerations and potential headaches. After you have been successful, and figured out “your type”, that should be your focus for the future.

The Gordie Howe International Bridge project is huge with thousands of plantings to be installed - how many companies can handle that scope of project, or even want to? This was never more apparent to me than this spring when I delivered some wetland plants to one of our contractors on Lake St. Clair. He was in a wetsuit, on a very nasty day, working in the water! He had his entire team in wetsuits. Now that’s a company that has found their niche and never will lack for project work. They can probably pick and choose what they want to work on. What a competitive advantage for them!

Focus your efforts on finding your projects. Build relationships with construction and project managers that specialize in your type of projects and sell your passion! Develop your team to earn more profitable projects and work on your type of projects. Don’t waste your time chasing the ones that won’t work. All projects are not created equal, so focus and discipline is required.

If I can ever assist you in developing your Project Team, let me know. The next few seasons will be like drinking out of a fire hose. The projects are going to come at us so fast and furious, we will look back at last year as the good old days. The supply chain shortages will sort out over the next few years, but last year is a taste of what’s coming. The disruption while challenging, also creates opportunities for you and your team. Start developing your Project Pipeline today. Build relationships that will keep your Pipeline full. Focus on your projects, and turn that fire hose into a drinking fountain!

Over the past three years, the green industry in Michigan, and indeed the country, has been on a high. But that high has come at a price, and that price has been our supply pipeline. The media has spent the past many months talking about supply chain woes. Anyone that has bought a car recently knows. Our supply chain woes have been slow in coming, and, regrettably, will be slow to reseed as well.

Growers in the nursery industry have spent the last three years trying to keep up with almost unprecedented demand. Unfortunately, our products take significant time to come to market; time that the growers have not had. Since an 8’ tall spruce takes almost 10 years to come to harvest, growers have done the only thing they could do to keep up with demand, which is to sell material early. In 2019, landscapes consumed some of the material slated for 2020 projects. In 2020, landscapes consumed all of that year's crop, and a large part of 2021’s crop, compensating for what was used for 2019 and covering the increase in sales. In 2021, the cycle repeated itself. 

Now we find ourselves in 2022, and there is nothing left to steal. Growers find themselves selling smaller and smaller plant material as landscapers accept smaller sizes to fill a planting. This does not allow for the filling of the pipeline with larger material, as it is all sold in a smaller size. 

With our product that takes between a few months to a decade to produce, the refill will be slow. 

Christensen’s will be a landscaper’s best friend as we navigate this supply issue. We are in constant contact with growers all over the country sourcing material. Our relationships allow us access to material often before it is published on an availability. Please use this resource! Let us use our reach instead of you spending hours trying to get answers.

Christensen’s Plant and Hardscape Centers is honored to be the resource for the landscape industry in southern Michigan. The relationship we have with you drives us every day to make sure that we are doing everything we can. And this year is no different. 

As I write this, I am watching our yard operations crew unload yet another load of trees. With the first trucks of the year arriving in mid-February, we continue our preparations for the 2022 landscape season. Plants and hardscape materials will continue to roll into our yard. I encourage you to use our 91 years of experience.

November 15 is the first day of firearm deer season in Michigan, and like many of you, I will be in my blind before sunup.

But deer camp isn’t about the hunting.

I came late into hunting. It just wasn’t something that interested me in my youth. I had always liked the shooting sports, but just never found the allure in hunting. Sometime in my twenties, my father and uncles convinced me to come to deer camp with them.

I had always thought of deer camp as this place that you went to. A place to basically sleep, as you spent all of your time hunting. I guess that is why I never was really attracted to it. Boy, was I wrong.

Deer camp allowed me to see my grandfather and uncles in a whole new light. I had always enjoyed being around my grandfather and uncles, but this was different. At camp it was only the adult men in the family. No kids, no moms. So, the rules all changed. Not that they suddenly became these crazed people, but they definitely let their hair down. And three of these guys are bald, so you can only imagine…

For the first few years I was the only grandchild there, the advantage of being the oldest of ten grandkids. And so, I got alone time with my grandfather. I got years of alone time with my grandfather. I chose a blind near his so I could have the walks in and out with him. I would get up early, which I HATE TO DO, so I could share breakfast with my early-rising grandfather and uncle. Looking back as I write this, I cannot help but smile at the memories that I made with my grandfather, and continue to make with my father and uncles.

My grandfather passed away from cancer in January of 2005. But he made it to deer camp in November of 2004. He couldn’t go to his blind, and just stayed around the camp and ate with us. But he was there. We still go to the same place to camp every year. We take the same campsites. We tell a lot of the same stories. And I wouldn’t trade it for anything.

Out of the seven of us that go to camp every year, we average one deer every other year. So no, deer camp isn’t really about the hunting. Good luck everyone, at YOUR deer camps, and may the memories you make last a lifetime.

This year has been one of the worst grade B late-night horror movies ever made! It is so bad that I would rather fast-forward and just watch the commercials. Thankfully, it’s almost over, but before we get to the credits I have a spoiler alert for what could be coming - a slip, slide or fall on the patio, steps, or driveway. Trust me when I say that the horror experience will only continue at the hospital. Here is some info so you can just fast-forward through those last few painful moments and hopefully save yourself from enduring a sequel in 2022.

What deicing chemicals do most concrete manufacturers suggest using?

There is a lot of conflicting information about this out there, so let me distill it for you. All of this stuff can cause corrosion so choose your product based on the temperature range you are expecting and use whatever you use sparingly. Least damaging and preferred in most situations is good old rock salt, sodium chloride (NaCl) which is most effective to about 15°F. Colder than that, use calcium chloride (CaCl2) which works down to -2°. It is slightly more corrosive. Products containing magnesium should be avoided.

Are there any recommendations for using deicing products?

Follow the directions listed on the bag! In addition, practice these simple recommendations:

• Clear the snow first before putting down product. There are no shortcuts here, sorry.
• Use sparingly to prevent damage to your concrete surfaces and planted beds.
• Sweep and remove any excess deicing product after the ice and snow melts.
• After the winter season, thoroughly wash the paver surface to remove any chemicals remaining.

Can other types of deicing products be used?

It is not recommend to use any other types of deicing chemicals. This includes:

• Magnesium chloride (MgCl2)
• Calcium magnesium acetate (CMA)
• Potassium chloride (KCl)
• Potassium acetate (KA)
• Fertilizers containing ammonium nitrate and ammonium sulfate.

The deicing product is not sodium chloride or calcium chloride, but the product label says it's safe for concrete. Can this product be used on concrete pavers?

It is not recommend using any products other than sodium chloride and calcium chloride. Research has found that some products are incorrectly listed as “safe” for concrete and do cause damage to concrete and concrete pavers.

Will sodium chloride and calcium chloride damage plant material?

Unfortunately, they can. Always use sparingly and try to prevent runoff of meltwater into landscape beds.

Other types of deicing chemicals have been used on ready mix concrete sidewalks without damaging the surface. Is this because concrete pavers are not as strong?

All concrete materials are susceptible to damage from deicing chemicals no matter how the concrete product is produced. It takes time for this type of damage to show. Concrete pavers are typically two to three times stronger in terms of pounds per square inch strength and have lower absorption rates than pour-in-place ready mix type concrete so are actually more resistant to damage. Proper application and cleanup of deicing products will go a long way in assuring the longevity of your concrete installations.

Call us at the Hardscape Center if you have any questions or concerns on what you should or shouldn’t use to help keep those patios, walkways and driveways looking great.

.

I don’t do trees. Personally, I find them scary. Not just because they can fall on your house, in your pool or knock out your power. They are a force to be reckoned with! One time a tree came down on a house in my neighborhood and I was relieved when it didn’t totally crush the house.

Trees with weak limbs are definitely on the scary list. Pear. Silver maple! And of course, the tree that takes the scariest contest win every time. Weeping willow. Seriously, every scary movie has a weeping willow in it somewhere and as soon as you see it the creepy music starts playing. Oh, but wait. Google "weeping willow" and you get pics like this one from a horror novelist site. 

You heard the music didn’t you?

Maybe the weeping willow isn’t THAT scary, but how about this horrifically misshapen weeping beech at the Mt. Auburn Cemetery in Massachusetts? Honestly it looks like it wants to grab you by your hair. Massachusetts has plenty of spooky - ever hear of the Bridgewater Triangle?

Or check out the Burmis Tree in Alberta, Canada. It died in 1970 after living probably 700 years. Amazing and weird – yep, but the story goes on, this ancient limber pine stayed standing for another 28 years until it was knocked over by a wind storm. Now for something straight out of Steven King: the locals propped it back up and – like a zombie – it still stands on it’s cliff top for all to see.

Examples of scary trees like these exist all over. Scary trees don’t bother you? How about haunted trees? Let’s start with The Island of Dolls in Xochimilco, Mexico, haunted by hundreds of creepy whispering dolls hanging from the trees. Or the Hoia-Baciu Woods in Romania. Did I say Romania? I meant TRANSYLVANIA. This forest has a haunted circle where no trees will grow. And then there is the Freetown-Fall River State Forest ALSO in Massachusetts, aka the Cursed Forest, site of murders, supernatural events, and Sasquatch sightings. Something for everyone, really.

None of the examples above have given you the chills? People can find faces in grilled cheese, why not in trees? And feeling creeped out and scared can be easily caused by too much Halloween partying. Let’s return to the easier facts then.

You just can’t make this up. Barbed wire? No… thorns on a tree!!! Scientific fact – this is your old friend the Honeylocust sporting these daggerlike thorns. Thank a nurseryman for breeding the thorns out of them for us. This photo makes me think of some evil creature in a horror movie dragging a club with thorns – I can’t remember the movie but some horror slasher from the ‘80s.

But it could be worse – check out the spikes on the trunk of this charming specimen. Introducing the White Floss Silk Tree, Ceiba insignis. I am happy to report that it is NOT HARDY HERE.

(We are going to pass on cactus with their evil kitten claws, for now)

With all that said, I love October. Keep your pumpkin mocha – give me a good scary movie and some popcorn. I do love to be scared, just in a different way.

...through "Guerrilla Art"

I have a friend who earns his living in an unusual field – he is a graffiti artist, commissioned to place his art on buildings. When we met, he oversaw pest management at the greenhouse we both worked at. Since then, his hobby has become his passion and livelihood. He has travelled the country splashing his art on the walls of Miami, Chicago, Kansas City and more. If you’ve been in Detroit or Toledo, you may have seen his work.

I’ve always thought of landscape color plantings as a form of “Guerrilla Art”, which is a term applied to certain forms of street graffiti. There are a lot of similarities if you think about it. Graffiti and landscaping are out in public space for everyone to see and enjoy (or critique). Also, the color theory needed for public space is the same. Both need to consider sight lines for how the art will be viewed. Both need to adjust for mere moments of attention versus minutes or hours of retrospection in a museum or walking garden. If people are speeding by on a freeway, the audience needs to be able to see large blasts of color to interpret the art. Bigger and bolder is most often better. And planning for surroundings is essential to get the cohesive aesthetic the artist is trying to achieve in the outdoor arena.

Do you consider yourself an artist? Most landscapers I know would not. However, it’s hard to deny that the masterpieces they create in yards and public spaces are works of art. I would argue that the medium you use is the hardest to work with, since it is living (or must incorporate the living, if you’re creating a hardscape). Further complicating your living artwork is timing. If you work in annuals, this is less of an issue, but perennials, flowering shrubs and flowering trees all need to be installed with their bloom season in mind. Perhaps you should start listing “Artist” on your business cards… or “Guerrilla Artist” if you want to be edgy.

When I met my friend, he was in a phase of his life where he didn’t express to others that he was an artist, but the transition has transformed his work into his passion and he can’t hide his creative prowess any longer. Obviously, we don’t all need to quit our jobs and become graffiti artists to capture or recapture our passion. We can continue to be artists in our current jobs and turn our love of landscape into artwork the public can enjoy.

For some helpful color theory tips to elevate your art, check out Makenna’s article from last year.