Your most underutilized tool

What is the least expensive tool you own? Maybe a pair of safety glasses or gloves? Think even cheaper, like “free” cheap. This tool is as useful as MacGyver with two sticks of chewing gum and a paperclip! More knowledgeable than Google, but just as easy to use. Everyone has at the very least one, but most have several just lying around, waiting to be used. They want to be used, it gives them purpose and meaning. On occasion, I have even had them beg to be used! Does your hammer do that?

This free tool is: factory territory representatives! Most of our suppliers have them, and they want you to use them. The rep’s job is not necessarily to sell you their products, but also to help you with tips, ideas, suggestions and a wealth of other great information. They can advise you on different, possibly better ways to advertise, bid, plan and order for your project.

Your territory rep can be found dropping off samples to contractors and dealers, troubleshooting challenging installs, and advising on new or better techniques. Their office is their vehicle, always moving from job site to job site. They are there to help when problems arise and to praise when projects have exceeded expectations. New and growing companies can benefit from their experience as most reps were once like you.

During the off season they are busy planning extensive training sessions and informational seminars. Some of the seminars are designed to help you improve the way you bid jobs, streamline the designing process or showcase new and upcoming products. They are in constant communication with the factories, getting input as well as giving feedback. They want you to be successful with their prospective products, and you as the contractor play a vital role in that. Your likes and dislikes, everything from the color blending to thickness variances all mean something to them.

So now that I have shown you how good these tools are and how much they can help, take the next step and call. Ask the smallest or silliest of questions, don’t be afraid to get their hands dirty. Channel all of their experience into what challenges you. Let us here at Christensen’s Hardscape Center help you get a good “rep”. The cost is only a call or text. If you don’t have those numbers, please contact me and I will make sure you get them.